This Privacy Policy explains what personal data 37ok collects from platform users, how that data is used, stored and protected, and the rights you hold over your information.
Summary: 37ok collects only the data necessary to operate your account, process transactions, meet legal obligations and improve the platform. We do not sell your personal data to third-party marketers. You have the right to access, correct and request deletion of your data at any time by contacting support.
This Privacy Policy ("Policy") is published by 37ok ("Platform", "we", "us", "our"), the operator of the online betting and live casino platform accessible at 37ok.cam ("the Website"). This Policy sets out how we collect, use, store, share and protect personal data relating to individuals ("Users", "you") who access or interact with the 37ok platform in any capacity, including by registering an account, making deposits, placing bets or contacting our support team.
This Policy should be read alongside the 37ok Terms & Conditions and Responsible Gambling Policy, all of which together govern your use of the platform. By accessing the Website and using our Services, you acknowledge that you have read and understood this Privacy Policy.
We are committed to handling personal data responsibly. The 37ok platform is designed for users in Pakistan and internationally where the platform is accessible. We are aware that many of our users access the platform from cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, and we are attentive to the data-handling expectations of Pakistani users throughout the design of this Policy.
Legal Note: This Policy does not constitute legal advice. The data protection frameworks applicable to your personal data depend on the legal jurisdiction in which you are located and in which the operator is established. Pakistani users should be aware that Pakistan has its own data protection and privacy laws. If you have concerns about how your data is handled, please contact us using the details in Section 15.
The following definitions apply throughout this Privacy Policy:
37ok collects the following categories of Personal Data in connection with the operation of the platform and delivery of the Services:
Full legal name; date of birth; nationality; government-issued identification document details (e.g., Pakistani Computerised National Identity Card — CNIC number, issue date and expiry, as required for KYC verification).
Email address; mobile phone number; residential address (including city, province and postal code). For users in Pakistan, this may include addresses in cities such as Lahore, Karachi, Islamabad, Rawalpindi and elsewhere.
Deposit and withdrawal transaction records; payment method details (e.g., bank account names or wallet references associated with transactions — such as references used in connection with Easypaisa, JazzCash, Raast, or bank transfer records from HBL, UBL, Meezan Bank or Bank Alfalah); account balance history; bonus and wagering activity records. Note: 37ok does not store full payment credentials on its servers. Payment method names are referenced for transactional record-keeping purposes only and their mention does not imply endorsement of gambling by any payment provider.
Copies of identity documents submitted as part of account verification, including CNIC scans, proof-of-address documents, selfies and any other documentation requested by the operator to satisfy KYC and anti-money-laundering (AML) requirements.
IP address; device type, model and operating system; browser type and version; unique device identifiers; time zone and language settings; screen resolution; and referring URL.
Login timestamps; pages viewed; games accessed; bet placement history; session duration; search queries within the platform; click-stream data; and support interaction logs.
Records of communications between you and the 37ok support team, including live chat transcripts, email correspondence and any complaints or queries submitted.
37ok collects Personal Data through the following mechanisms:
37ok processes Personal Data for the following specific purposes:
37ok processes Personal Data on the following legal bases, depending on the nature of the processing activity:
37ok does not sell, rent or trade your Personal Data to third-party marketers. We share Personal Data only in the following circumstances and only to the extent necessary for the stated purpose:
We engage third-party service providers to support the operation of the platform, including: KYC and identity verification providers; payment processing infrastructure; fraud detection and AML screening services; cloud hosting and data storage providers; customer support software providers; and analytics service providers. All third-party processors are engaged under data processing agreements that restrict their use of your data to the purposes for which it is shared.
We may disclose Personal Data to relevant regulatory authorities, law enforcement agencies or other competent bodies where required to do so by applicable law, court order or regulatory instruction. This may include AML reporting obligations. We will notify you of any disclosure where permitted to do so by law.
In the event of a merger, acquisition, restructuring, sale of assets or similar corporate transaction involving 37ok, Personal Data held by the platform may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer where it materially affects the processing of your Personal Data.
We do not sell your data. 37ok does not share, sell or disclose your Personal Data to third-party advertisers, data brokers or marketing platforms.
37ok retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations, whichever is longer.
General retention guidelines applied by 37ok are as follows:
Following the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
37ok implements technical and organisational measures designed to protect Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:
No data transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions, 37ok cannot guarantee absolute security of your data. You are also responsible for maintaining the security of your Account credentials and for notifying us promptly of any suspected unauthorised access.
37ok uses cookies and similar tracking technologies on the Website to support core functionality, session management, performance analytics and, where consent is given, marketing purposes.
You can manage or disable non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies through their privacy or settings menus. Disabling certain cookies may affect the functionality of the 37ok platform. You may also withdraw consent for marketing cookies at any time through your Account preferences.
Subject to applicable data protection law, you hold the following rights in relation to the Personal Data 37ok holds about you. To exercise any of these rights, please contact us using the details in Section 15.
| Right | What It Means | How to Exercise |
|---|---|---|
| Right of Access | You may request a copy of the Personal Data 37ok holds about you. | Submit a Subject Access Request via support email. |
| Right to Rectification | You may request correction of inaccurate or incomplete Personal Data. | Contact support with details of the correction required. |
| Right to Erasure | You may request deletion of your Personal Data where it is no longer needed for the purposes collected, subject to legal retention obligations. | Submit an erasure request via support. Note: data required for legal compliance cannot be deleted early. |
| Right to Restriction | You may request that processing of your data be restricted in certain circumstances, for example while a dispute is being resolved. | Contact support with the basis for the restriction request. |
| Right to Data Portability | Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, commonly used format. | Submit a portability request via support email. |
| Right to Object | You may object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect promptly. | Unsubscribe via account preferences or contact support. |
| Right to Withdraw Consent | Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing. | Update consent preferences in account settings or contact support. |
We aim to respond to data rights requests within 30 days of receipt of a valid request. We may need to verify your identity before processing a request. In complex cases, the response period may be extended by a further two months, of which you will be notified.
The 37ok platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals under the age of 18. If we become aware that a minor has registered an Account or submitted Personal Data, we will immediately close the Account, void any associated bets and delete the associated Personal Data.
If you have reason to believe that a minor has registered on the 37ok platform, please contact our support team immediately using the contact details in Section 15.
37ok operates as an international platform. Personal Data you provide may be processed and stored in jurisdictions outside of Pakistan, including the jurisdiction in which the operator is established and jurisdictions in which our third-party service providers operate their infrastructure.
Where Personal Data is transferred internationally, 37ok takes reasonable steps to ensure that the transfer is subject to appropriate safeguards, such as contractual data protection obligations between the platform and receiving parties. The level of data protection in the destination jurisdiction may differ from that in Pakistan or your country of residence.
By using the 37ok platform and providing Personal Data, you acknowledge that your data may be transferred to, processed in and stored in jurisdictions outside Pakistan.
37ok reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform operations. Where changes are material, we will notify you via the Website or by email to your registered address prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the current version was published. We recommend that you review this Policy periodically. Continued use of the platform following the publication of an updated Policy constitutes your acknowledgement of the revised terms.
If you have questions about this Privacy Policy, wish to exercise a data right, or have a concern about how your Personal Data is handled, please contact us through the following channels. Do not send sensitive documents (e.g., CNIC scans) unless specifically requested by 37ok as part of a verified KYC process.
These cards highlight the key data protection principles applied across the 37ok platform. They supplement — and do not replace — the full Privacy Policy above.
All data transmitted between your device and 37ok is protected by HTTPS/TLS encryption. Your login credentials, deposit details and personal information travel over secure channels at all times.
37ok does not sell, rent or share your Personal Data with third-party advertisers or data brokers. Data shared with service providers is governed by strict data processing agreements and limited to necessary purposes only.
You hold the rights to access, correct, restrict, port and delete your Personal Data. Submit a request to our support team and we will process it within 30 days of receipt of a valid, verified request.
Identity documents submitted for KYC verification are stored securely with access restricted to authorised verification personnel only. Documents are retained for the minimum period required by applicable AML obligations.
Personal Data is not held indefinitely. 37ok applies defined retention schedules to each data category and securely deletes or anonymises data when it is no longer required for its stated purpose or legal obligation.
Promotional communications are sent only where consent has been given or a legitimate interest applies. You can withdraw marketing consent at any time through your Account preferences or by contacting support — with immediate effect.
If you have a question about this Privacy Policy, want to exercise a data right, or simply want to explore the 37ok platform — we're ready to assist. Visit the homepage or check our FAQ for common answers.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling.